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Frequently Asked Questions
When will my order arrive?
It takes 3-7 days for delivery from USA local warehouse.
Do you ship world wide?
We only have local warehouses in the US.
For other countries, please allow up to 15 days for delivery.
Does it need wifi? Does it store videos locally?
Yes, our feeder camera uses advanced Wi-Fi 6 technology and supports both 2.4GHz and 5GHz Wi-Fi networks. This ensures fast, stable connectivity for viewing and storing recorded footage directly through the app.
Is the AI Bird Recognition feature free to use?
Yes, our smart bird feeder includes AI-powered bird recognition at no extra cost. You can identify over 10,000 bird species with no subscription fees or hidden charges.
How can I get in touch with the Customer Support?
You can submit a ticket to our support team here. For US customers, our support call center is available PST (10AM~6PM) From Monday To Friday. You can reach us at +1 (888) 299 8883